Invoice & Payment FAQ

No. We do not take payments on this website and there is no checkout. All work is agreed with you first by email or phone, and only then do we send an invoice.

1) You send an enquiry. 2) We contact you by email or phone to understand your requirements. 3) We send a written quote describing the work and our fee. 4) Once you approve, we email you a Stripe invoice. 5) We carry out the agreed work.

Stripe is a regulated, secure payment provider. Our invoice arrives by email from Stripe and includes a secure link where you can pay by card or other available methods. We never see or store your full card details.

Genuine invoices are sent only after you have agreed a quote with us, will show Event Registration Group Ltd as the business name, and match the amount in your quote. If in doubt, email info@eventregistrationgroup.com or call +44 7859 288912 before paying.

Only our professional administrative service fee, as described in your quote. We do not collect money on behalf of any other organisation. Any fees charged by a third party are paid by you directly to them.

Payment terms are shown on each invoice — usually within 7 days, or before work begins for urgent requests.

Invoices are normally issued in pounds sterling (GBP). Other currencies may be agreed in writing in advance.

Yes. Stripe emails a receipt automatically when payment is completed, and we can provide a VAT-compliant invoice copy on request where applicable.

Please contact us first — we aim to resolve every concern quickly. See our Refunds & Cancellations policy for full details.