Privacy Policy

1. Who we are

Event Registration Group Ltd (Company No. 17508905), registered office 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom, is the data controller for personal data described in this policy. Contact: info@eventregistrationgroup.com, +44 7859 288912.

2. Data we collect

• Enquiry data: name, company, email, phone number and the details you provide in your request.
• Service data: information and documents you share so we can complete the agreed administrative work.
• Billing data: name, email, invoice amounts and payment status. Card details are processed by Stripe and are never stored by us.
• Technical data: IP address and basic server logs for security.

3. How and why we use your data

Responding to enquiries	Legitimate interests / steps prior to a contract
Providing our services	Performance of a contract
Invoicing and accounting	Contract and legal obligation
Website security and spam prevention	Legitimate interests

We do not sell your data and we do not use it for automated decision-making or marketing without your consent.

4. Who we share data with

• Stripe Payments Europe / Stripe Payments UK — to issue invoices and process payments.
• Our hosting and email providers — to operate this website and our communications.
• Organisers or third parties — only the information needed to complete the administrative task you have asked us to carry out.
• Professional advisers and authorities — where required by law.

5. International transfers

Where a provider processes data outside the UK, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.

6. How long we keep data

Enquiries that do not lead to an engagement are deleted after 12 months. Client and billing records are kept for 6 years to meet UK tax and accounting requirements.

7. Your rights

Under UK GDPR you have the right to access, correct, erase, restrict or object to processing of your data, and to data portability. To exercise these rights, email info@eventregistrationgroup.com. We will respond within one month.

8. Complaints

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113. We would appreciate the chance to resolve your concern first.

9. Security

We use encrypted connections (HTTPS), access controls and reputable service providers to protect your information.

10. Changes

We may update this policy. The latest version will always be published on this page.